What’s your processing time?
All products purchased from Beckingsale Designs Pty Ltd have an approximate 7 – 12 business day manufacture time which may increase in busy periods without notice. If your order is urgent, please contact us prior to ordering to discuss.
Where are you located?
We’re located in Cranbourne – Victoria, Australia.
This is where all of our items are made and shipped from!
What payment methods are accepted?
Currently we are accepting – Afterpay, Bank Transfer (via invoice only), PayPal and Stripe (credit card).
Oops, I’ve made a mistake on my order, can I change it?
Please get in contact with us straight away via our contact us page or our Facebook page. If we haven’t started your order then we can make the necessary changes, however if we have already started your order then an additional fee may be charged.
My item has arrived damaged.
Oh no! We strive to do our very best to ensure your items arrive safely. Unfortunately this does happen from time to time however we will work with you to resolve the issue. Please get in contact with us via our contact us page or our Facebook page within 48 hours of receiving your product. If the 48 hours has passed, there maybe additional fees to have the product resent.
Can you custom make products that aren’t shown on your website?
I’m worried my photo isn’t high enough quality
A good way to test your photo before submitting it to us, is to print the photo onto a piece of paper and make it the same size as the block you’re purchasing. This will give you a good indication on how the picture will turn out. Unfortunately sometimes pictures saved from Facebook / Instagram are highly compressed and can seem blurry once printed.
What shipping methods are available?
We offer stamped postage (not available on all products), Regular (tracked) and Express Postage (tracked).
Any service offering free postage or envelope post will be sent using an unregistered shipping option done so at the customer’s own risk, please allow up to 15 business days for standard / non-trackable post to arrive once sent.
I’ve made a purchase but I haven’t received any updates
Thank you for your order! You should receive an email confirming your order has been received and is currently being processed. If you haven’t received this email, please check that you’ve entered in your email address correctly or check your junk folder.
If you have received this email and haven’t heard anything between our processing time, that’s perfectly normal. You’ll either receive an email from us if we have any questions about your order or you will receive an email with a status update saying your order has been completed. We also leave a note which will be an additional email with the tracking details if the postage method comes with it.
There are currently postage delays within Australia Post due to a record number of parcels being sent worldwide, suspended flights and social distancing in the workplace. The current information from Australia Post is to allow up to 5 business days for express post and up to 3 weeks for some standard parcel post to arrive. If your order has passed 3 business days since it was due to arrive, please contact us.
Please note we do not have any control over items once posted.
Personalised Wooden Rattle
After an assessment of our baby rattle it was determined that there is a very small possibility a child could choke on this product. Out of abundant precaution we have stopped sales and undertaken a voluntary withdrawal of this product.
Any customer who has purchased the product can receive a store credit or reimbursement of the product cost by email us at email@example.com
We apologise for this situation. The safety of children is paramount to us.
No other Beckingsale Design products are impacted by this assessment.